Salesforce Sales and Service Cloud

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Salesforce Sales and Service Cloud

Our Experienced Team Of Salesforce Consultants Helps Set-Up, Configure And Customize Salesforce Sales And Service Cloud To Tailor-Fit Solutions According To Your Business Requirements. We Enable Custom Reports And Dashboards To Get Better Business Visibility And Insights, Thus Leading To Better Decision Making For Your Business. Salesforce Service Cloud is the world’s number one customer service and support application. Beyond the help desk software, this service helps to automate service processes, streamline workflows, and find relevant topics and experts for support. It follows the mantra of maintaining one-to-one marketing relationships with every client, on any device, and across multiple channels. Thus, you get a 360-degree view of the customer via a single platform. Service Cloud assists you, our valued customers, through your preferred mode of communication like email, phone, social media, online communities, or real-time Web Chat to deliver extraordinary service. This empowers your sales agents to personalize the customer service, provide smarter, faster service and close deals faster.

Components of Salesforce Service Cloud CRM

The key feature of Salesforce Service Cloud Platform is that it is highly customizable as per your business requirements because every business does not need every element. Some of the customizable elements are:

Omni- Channel Routing:

This feature intelligently routes service work to the agents with the desired skills and certifications to solve the service problem. It can do so through various service channels like email, phone calls, web or mobile Live Agents chats, social media (Facebook, Twitter, Instagram, Google+, etc.), community sites and even video chats. It also favors services from third parties. The workload management reports give a clear real-time view of the work being done by various service teams

Importance Of Salesforce Service Cloud

According to Salesforce, about 78% of the customers are highly likely to switch or think of switching brands due to poor and inconsistent levels of service. At the same time, every 5% increase in customer satisfaction means at least a 25% increase in profit margins. Thus you can avail numerous Salesforce Benefits from the Salesforce Service Cloud Platform in the following ways:

  • Always-On-Service: Service Cloud ensures complete accessibility of requisite customer data in real time, ensuring that the agents never have to put customers on hold thereby delivering 100% customer satisfaction.
  • Faster Case Resolution:Service Case Management allows automating all the service cases thus doing away with human error and saving time. The productivity tools like email templates etc. further accelerates saving agents time so that they can focus on your customers’ issues and the resolution.
  • Multi-channel support: You can communicate with the customers on their preferred channels like emails, chats, phone calls, etc.
  • Personalized Service: Every business problem is unique in terms of its complexity. OurService Cloud Salesforcedelivers customized solutions for every business need.
  • Proper Monitoring and Management: The Service Cloud features allow managers to closely monitor the department and agent performance with highly advanced reporting capabilities.

We boast greater than 75 individual Salesforce certifications and over 100 class projects on time and within budget.